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Miguel Ángel Ballesteros

Maker, using software to bring great ideas to life. Manager, empowering and developing people to achieve meaningful goals. Father, devoted to family. Lifelong learner, with a passion for generative AI.

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Game 6: Mirror Listening with Points

Game 6: Mirror Listening with Points

Objective: Train radical active listening to deactivate conflicts and make the other person feel totally understood before proposing your solution.

Players and Roles

  • Role A (The Sender): Tells a problem or complaint for 30-60 seconds.
  • Role B (The Mirror): Summarizes what they understood without judging, adding, or subtracting.

Quick Set-up: Complaint Topics

The Sender chooses one of these complaints to release with intensity. The Mirror can only summarize.

Complaint / Problem Underlying Emotion
“In this house nobody values what I do, I am invisible.” Loneliness / Lack of recognition.
“My boss changed the project again at the last minute.” Frustration / Helplessness.
“I’m sick of neighbors making noise at night.” Anger / Invasion.
“I don’t know if I’ll be able to pay the mortgage this month.” Fear / Insecurity.
“It feels terrible that they didn’t invite me to that wedding.” Rejection / Sadness.
“Everyone goes their own way and nobody helps.” Disappointment.
“I’m collapsed, I can’t reach everything.” Stress / Anxiety.

Mechanics

  1. A speaks: “I’m sick that in the office nobody washes the cups, it’s disgusting and it’s always up to me…”
  2. B listens (eye contact, without interrupting).
  3. B summarizes: “If I understand you correctly, it frustrates you that colleagues don’t clean and you feel the burden falls on you unfairly. Is that it?”
  4. SCORING: A must score from 0 to 10 the “fidelity” of the summary.
    • If < 9, B must try again.
    • The game only ends when A says: “Exactly, that’s it”.

Debriefing (Closing questions)

  • How hard is it not to give advice (“well you should tell them…”)?
  • How does A’s anxiety drop when B gets the summary right?

Variant

Do it with controversial topics (politics/soccer). It is the definitive test of emotional coldness.

Train this theory