Miguel Ángel Ballesteros bio photo

Miguel Ángel Ballesteros

Maker, using software to bring great ideas to life. Manager, empowering and developing people to achieve meaningful goals. Father, devoted to family. Lifelong learner, with a passion for generative AI.

Email LinkedIn Github
RSS Feed

Game 6: Mirror Listening with Points

Game 6: Mirror Listening with Points

Objective: Train radical active listening to deactivate conflicts and make the other person feel totally understood before proposing your solution.

Players and Roles

  • Role A (The Sender): Tells a problem or complaint for 30-60 seconds.
  • Role B (The Mirror): Summarizes what they understood without judging, adding, or subtracting.

Quick Set-up: Complaint Topics

The Sender chooses one of these complaints to release with intensity. The Mirror can only summarize.

Complaint / Problem Underlying Emotion
“In this house nobody values what I do, I am invisible.” Loneliness / Lack of recognition.
“My boss changed the project again at the last minute.” Frustration / Helplessness.
“I’m sick of neighbors making noise at night.” Anger / Invasion.
“I don’t know if I’ll be able to pay the mortgage this month.” Fear / Insecurity.
“It feels terrible that they didn’t invite me to that wedding.” Rejection / Sadness.
“Everyone goes their own way and nobody helps.” Disappointment.
“I’m collapsed, I can’t reach everything.” Stress / Anxiety.

Mechanics

  1. A speaks: “I’m sick that in the office nobody washes the cups, it’s disgusting and it’s always up to me…”
  2. B listens (eye contact, without interrupting).
  3. B summarizes: “If I understand you correctly, it frustrates you that colleagues don’t clean and you feel the burden falls on you unfairly. Is that it?”
  4. SCORING: A must score from 0 to 10 the “fidelity” of the summary.
    • If < 9, B must try again.
    • The game only ends when A says: “Exactly, that’s it”.

Debriefing (Closing questions)

  • How hard is it not to give advice (“well you should tell them…”)?
  • How does A’s anxiety drop when B gets the summary right?

Variant

Do it with controversial topics (politics/soccer). It is the definitive test of emotional coldness.

Train this theory

AI Sparring Partner

If you don’t have a human partner, copy and paste this prompt into ChatGPT/Claude to practice alone:

Act as "The Ventilator". We are going to play "Mirror Listening".
Your goal is to test my active listening ability.

RULES:
1. You will express a designated complaint/problem with emotional charge (e.g., about work, family, life).
2. I must respond ONLY with a summary of what you said and the emotion I detect ("It seems you feel X because Y...").
   - I CANNOT give advice, judge, or talk about myself.
3. You rate my summary from 0 to 10.
   - If <9: Say "I don't feel understood yet" and clarify your feeling.
   - If 10: Say "Exactly, that's it." and change the topic.

START THE CONVERSATION NOW BY:
1. Saying "I need you to listen to me."
2. Launching your first complaint about a stressful situation.