Miguel Ángel Ballesteros bio photo

Miguel Ángel Ballesteros

CTO and co-founder of GoKoan. I build AI products such as Koanly, learning systems and agentic software workflows that turn complex knowledge into usable tools.

Email LinkedIn Github
RSS Feed

Game 6: Mirror Listening with Points

Game 6: Mirror Listening with Points

Objective: Train radical active listening to deactivate conflicts and make the other person feel totally understood before proposing your solution.

Players and Roles

  • Role A (The Sender): Tells a problem or complaint for 30-60 seconds.
  • Role B (The Mirror): Summarizes what they understood without judging, adding, or subtracting.

Quick Set-up: Complaint Topics

The Sender chooses one of these complaints to release with intensity. The Mirror can only summarize.

Complaint / Problem Underlying Emotion
“In this house nobody values what I do, I am invisible.” Loneliness / Lack of recognition.
“My boss changed the project again at the last minute.” Frustration / Helplessness.
“I’m sick of neighbors making noise at night.” Anger / Invasion.
“I don’t know if I’ll be able to pay the mortgage this month.” Fear / Insecurity.
“It feels terrible that they didn’t invite me to that wedding.” Rejection / Sadness.
“Everyone goes their own way and nobody helps.” Disappointment.
“I’m collapsed, I can’t reach everything.” Stress / Anxiety.

Mechanics

  1. A speaks: “I’m sick that in the office nobody washes the cups, it’s disgusting and it’s always up to me…”
  2. B listens (eye contact, without interrupting).
  3. B summarizes: “If I understand you correctly, it frustrates you that colleagues don’t clean and you feel the burden falls on you unfairly. Is that it?”
  4. SCORING: A must score from 0 to 10 the “fidelity” of the summary.
    • If < 9, B must try again.
    • The game only ends when A says: “Exactly, that’s it”.

Debriefing (Closing questions)

  • How hard is it not to give advice (“well you should tell them…”)?
  • How does A’s anxiety drop when B gets the summary right?

Variant

Do it with controversial topics (politics/soccer). It is the definitive test of emotional coldness.

Train this theory

AI Sparring Partner

If you don’t have a human partner, copy and paste this prompt into ChatGPT/Claude to practice alone:

Act as "The Ventilator". We are going to play "Mirror Listening".
Your goal is to test my active listening ability.

RULES:
1. You will express a designated complaint/problem with emotional charge (e.g., about work, family, life).
2. I must respond ONLY with a summary of what you said and the emotion I detect ("It seems you feel X because Y...").
   - I CANNOT give advice, judge, or talk about myself.
3. You rate my summary from 0 to 10.
   - If <9: Say "I don't feel understood yet" and clarify your feeling.
   - If 10: Say "Exactly, that's it." and change the topic.

START THE CONVERSATION NOW BY:
1. Saying "I need you to listen to me."
2. Launching your first complaint about a stressful situation.